A BPO service provider contributes to the business operations of their client companies to work effectively on their core functionalities. BPO companies help their clients by offering them call center service to have efficient customer support.
BPO companies save time and effort for client companies and provide them with ample opportunities to work on more critical tasks. BPO companies need to have an efficient workforce to help them in providing quality services to their clients.
Challenges Faced By BPO Companies While Hiring Are:
- To prepare their workforce to work for MNCs and prepare themselves for hiring across the globe. Also, the team should be flexible enough to work in any kind of clientele setup.
- BPO the industry faces a lot of attritions as BPO jobs are seen as being stressful and low-paying, and also the work culture is a little different. Attrition also occurs due to various profiles of BPO industries. Best Job Consultancy in Delhi reported 50% attrition due to such circumstances.
- Promoting
a healthy work culture: BPO consultancies in Delhi are focusing on a transparent and healthy work environment to reduce attrition. Also, the implementation of OKR is offering a lot of clarity and vision to employees which in turn helps in employee retention.
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